Calidad en la atención a usuarios en el área de Soporte Técnico

Experiencias de bachillerato a distancia

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Quality of care to users in the area of Technical Support • Lilia Donaji Naranjo Sánchez

Abstract

In this article the author describes the processes carried out in the Technical Support area B @ UNAM and its interaction with the experts that contribute to optimal learning for the student of a online Middle school.

Key words: technical support, user support.